Effective Date 11 December 2025
At Mata, we respect your rights to privacy and have a legal obligation to abide by the provisions of the Privacy Act 1988 (Cth) (“the Act”). We are committed to protecting your privacy and respect and uphold your rights when you use this Site. This Privacy Policy has been published to provide a clear outline of how and when personal information and other data collected by Mata is collected, disclosed, used, analysed, store and otherwise handled by Mata.
This Privacy Policy applies to the products we provide on our Site (“Site”) and our social media channels and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth) and constitutes part of our Website Terms & Conditions.
This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy.
We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988 (Cth)), Australian Privacy Principles and any replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy, or as permitted under the Act.
Our Role in your Privacy
If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy will apply to you.
Our Responsibilities
As we are the providers of the products and services on this Site, we determine how and why your data is processed.
We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.
Your Responsibilities
- Please read this Privacy Policy.
- If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.
When and How we collect Data
From the moment you visit our Site, we are collecting data, sometimes you might provide this data by completing a form or setting up an account, otherwise we might collect the data automatically.
For the general public, the nature of personal information and/or data collected can be:
- Your name, email, address and telephone number;
- age or date of birth;
- gender
- your social media identities and interests;
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys, or aggregated information about how users use our Site.
When collecting personal information from you, we may collect it in ways including:
- by you completing one of our contact us forms or through an internet portal;
- through email in relation to enquiries from you or responses to emails sent to you or phone calls, texts or other forms of communications with any of our representatives;
- in response to product queries or engagement with our representatives; through your access and use of our websites (including the Site) and social media channels;
- by review of your medical records including clinic letters or test results from other health care providers; and
- in connection with clinical trials, patient or doctor surveys, questionnaires or other trials or testing activities.
Generally, we endeavour to collect your personal information directly from you unless it is unreasonable or impracticable to do so. In addition, we may also collect personal information from other sources including: agent and service providers (customer relationship management service providers) and third-party service providers too.
We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy so you know it’s the latest version.
You can contact us for privacy related questions by contacting us at hello@thematacollective.com